Senior Support Engineer

RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services

1

Providing technical support to customers via phone, email, or chat

2

Identifying and diagnosing problems related to software products or services

3

Troubleshooting technical issues and providing solutions to customers

4

Documenting support issues and solutions to create a knowledge base for future reference

5

Identifying trends in support issues and working with product teams to address them

6

Escalating complex support issues to senior support teams or product development teams as needed