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Senior Technical Consultant
Razorpay
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Role:
The Individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.
Roles and Responsibilities: - Addressing technical queries on product suite and complete Razorpay product suite
- Communicate technical issues to banks/merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams
- Identify irregularities in functionality and unexpected behaviors with Razorpay products and services
- Provide timely resolution to banks/merchants and assist them with post go-live technical issues
- Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration
- Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the bank/merchants.
- Act as an advocate in terms of knowledge for razorpay products, their implementations and usages
- Enhance the overall experience of the banks /merchants by providing support for technical issues
- May travel to client sites in order to resolve extremely complex customer issues
- 3+ year of experience, in Technical support, data analytics or similar domains
- B.Tech/M.Tech degree from reputed college (CS/IT equivalent degree preferred
- Knowledge of at least one frontend (HTML / CSS / JS / Angular / Flutter / React Native) and server-side technologies (Java/C++/Python/Go)
- To explain complex information in simple, clear terms to a non-IT personnel
- Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skill
- Ability to deal with complex issues and bring it to a closure with least dependency.
- Logical thinker with good analytical and problem-solving skills
- Good to have Up-to-date technical knowledge in payment or payment gateway domain
- Ability for comprehend in-depth understanding of multiple products and processes and multitask
- Proficiency in writing complex queries, including nested joins and advanced functions.
- Ability to derive outcomes using macro functions and advanced Excel features.
- Expertise in performance tuning and subquery optimization for efficient data retrieval.
- Skill in analyzing queries and extracted data to identify root causes and actionable insights
Employment Type: Full Time, Permanent
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People are getting interviews at Razorpay through
People are getting interviews through
(based on 92 Razorpay interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
32%
24%
10%
10%
3%
1%
20% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Razorpay are saying
Rating based on 2 Senior Technical Consultant
reviews
Anonymous · IT Infrastructure Services
in Bengaluru/Bangalore
Likes
Just wow it’s
Dislikes
Nothing as just
Read 2 reviewsSenior Technical Consultant salary at Razorpay
reported by
27
employees
with 1-7
years exp.
₹6
L/yr - ₹12
L/yr
44%
less
than the average Senior Technical Consultant Salary in India
View more details
What Razorpay employees are saying about work life
based on 477 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Razorpay Benefits
Submitted by Company
Family Assurance Health Insurance Job Training Soft Skill Training
Submitted by Employees
View more benefits 
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Razorpay Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi
Bengaluru
560030
560030
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