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77 Razorpay Jobs

Associate Manager - New Initiatives Client Success

4-9 years

Bangalore / Bengaluru

1 vacancy

Associate Manager - New Initiatives Client Success

Razorpay

posted 5mon ago

Job Description

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Review the customer journey, identifying how it s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
  • Work with the sales and marketing team to drill customer references and develop case studies.
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention & Customer Delight at a product level
  • Prepare necessary documentation or visuals for internal stakeholders to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement

Mandatory Qualifications:

  • 4+ years of total experience out of which 3 years has to be in customer success or account management within the banking industry or a Fintech company
  • Candidate from a product-based background is preferable with an understanding of current account and digital solution/payments reconciliation/API payouts(neo banking products)
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.
  • Farming experience in retention, Upselling, and cross-selling.
  • Experience into digital banking solutions/digital solutions/API payments/escrows and B2B SAAS sales is mandatory.

Employment Type: Full Time, Permanent

Read full job description

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What people at Razorpay are saying

3.9
 Rating based on 7 Associate Manager reviews

Likes

Work environment, my team personally.

  • Salary - Good
  • +6 more
Dislikes

Nothing as of now.

Read 7 Associate Manager reviews

Associate Manager salary at Razorpay

reported by 70 employees with 2-8 years exp.
₹8.3 L/yr - ₹20 L/yr
9% less than the average Associate Manager Salary in India
View more details

What Razorpay employees are saying about work life

based on 522 employees
77%
83%
66%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Razorpay Benefits

Submitted by Company
Family Assurance
Health Insurance
Job Training
Soft Skill Training
Submitted by Employees
Free Food
Health Insurance
Work From Home
Cafeteria
Team Outings
Job Training +6 more
View more benefits

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Razorpay Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi Bengaluru
560030

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