Associate Manager - Domestic Payments

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

The Role:

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

You will be primarily responsible for managing the existing products wallet share and net revenue within the portfolio, and also developing and closing new business prospects within the portfolio.
Develop product expertise to ensure smooth sales.
Drive the development of the sales pipeline within the overall portfolio aggressively through prospecting and doing sales pitches.
Be the customers voice, clearly communicating requirements and feedback to other departments such as banking, product development and account management.
Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
Conducting business reviews to ensure clients are satisfied with their products and services.
Attending meetings with clients inside and outside their offices to build better relationships with them.
Achieving client relationship targets and KPI s as set by the team lead.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Escalating and resolving areas of concern as raised by clients.
Updating the CRM for any change with regard to a client.

Mandatory Qualifications:

Overall 3-5 years of relevant experience in Key Account Management/Sales in B2B space.
Knowledge of best customer service practices.
Strong interpersonal skills and an ability to build rapport with customers.
Go-getter attitude.