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Analyst - Business Operations
Razorpay
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Explore RazorpayX and its various app suites with first hand experience
- Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met
- Report any merchant experience breakage on any front
- Ensure SLAs are met on Tickets and Chats as per the defined OKRs
- Consume and forward feedback to the respective channels along with suggestive measures, if any
- Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs
- Work with the Financial Operations team for day to day payouts status update and redundancies
- Work with different Razorpay verticals to close any pending mechant issues
- Have a knack of turning negative merchant experiences into a positive one
- Possess confident, articulate and professional spoken and written abilities
- Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats
- Able to quickly adapt to different needs that may arise
- Have the ability to take full ownership of the different tasks that will come your way
Employment Type: Full Time, Permanent
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What people at Razorpay are saying
Rating based on 2 Business Operations Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
It is the worst company to work with horrible managers and management
Nothing is good in that company oly toxic environment
- Salary - Poor
Business Operations Analyst salary at Razorpay
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Razorpay Benefits
Family Assurance Health Insurance Job Training Soft Skill Training 
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Razorpay Bangalore / Bengaluru Office Location
560030
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