Contact Center Executive ( In-Bound and Out-Bound)

Roles and Responsibilities

• Handle customer queries via phone calls, emails, to resolve their issues efficiently.
  
• Provide accurate information on products/services to customers through effective communication.
  
• Meet performance targets set by the company for quality, productivity, and sales metrics.
  
• Collaborate with team members to achieve common goals and objectives.
  
• Maintain a high level of professionalism while interacting with customers.
  

Desired Candidate Profile

• 1-5 years of experience in handling Inbound & Outbound processes.
  
• Excellent verbal and written communication skills in English language.
  
• Strong problem-solving skills with attention to detail and ability to multitask.