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1 Ram Caddsys Job
Technical Sales/Support Engineer - PEB
Ram Caddsys
posted 5d ago
Job Role Insights
Key skills for the job
Job Description
The Team: THIS ROLE is a key customer-facing position responsible for customer training, tech support, and after-sales performance in India, UAE, Singapore, and neighboring SEA countries.
- Develop existing proficiency and knowledge in PEB Design software
- Build and maintain strong relationships with customers to attain excellent customer satisfaction and renewal business
- Handle incoming demo requests and look for new ones to generate opportunities
- Coordinate with the marketing team to arrange meetings and discussions with prospects and customers
- Present new software and solutions to prospects (pre-sales) on online and live events
- Provide technical support to the end-users via Email/Phone/Web Conference apps
- Obtain customer feedback regarding software and communicate it to the developer
- Help to translate the international marketing content into a strong and localized message
- Create training and product feature videos
- Share content for social media and blog with the marketing team
2. What are the requirements?
- Minimum 3 years experience in design and detailing of PEBs (pre-engineered buildings)
- Strong presentation and analytical skills are a must
- Excellent written and oral communication is a must
- M.Tech in structural engineering
- Must be ready to learn more about new software and its functionalities
- Must be ready to use social media to support marketing efforts
- Must be ready to create software training methodology and content
- Good knowledge of software products for structural engineering
- Willingness to travel to different countries across Asia
- Must be ready to work with multiple functional departments across the company
3. Why work with us?
- Excited team of a cutting-edge technology company
- Be an important part of an international expansion shaping the industry
- Competitive pay package
- Support for continuous education
Employment Type: Full Time, Permanent
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