Account Director - Sales - IT (15-18 yrs)

Role Overview:

The ideal candidate will have experience in product sales and technical knowledge, enabling direct customer engagement. They should be proactive, strategic, and execution-focused, able to understand and discuss technical, legal, and commercial aspects with client stakeholders.

Primary Responsibilities:

- Develop and implement a detailed account strategy to exceed business goals.

- Build and maintain long-term strategic partnerships with key accounts to enhance customer satisfaction and create case studies.

- Engage with clients, identify business opportunities, and collaborate internally to address them.

- Oversee contract management, including billing, collections, SLAs, and issue resolution for strategic accounts.

- Articulate compelling value propositions for STT GDC India's services.

- Possess technical knowledge to describe infrastructure solutions (without implementation).

- Maintain an accurate business forecast and gather market intelligence.

- Drive sales development activities to achieve quarterly and annual targets.

- Work closely with clients to identify new opportunities and align solutions accordingly.

- Collaborate with internal teams (solutions, procurement, finance) to develop optimal solutions and pricing strategies.

- Lead customer negotiations on contract terms, service descriptions, and SLAs.

- Secure final agreements (COF) and process orders through internal systems.

- Support Service Delivery teams in issue resolution and ensure timely project execution.

- Coordinate with finance and billing teams for monthly revenue recognition.

- Develop and execute a quarterly Go-To-Market (GTM) plan to track and enhance sales performance.

Education & Experience:

Qualification: BE with MBA (preferred)

Experience: ~15 years of experience managing strategic accounts in relevant industries

Technical Skills:

- Strong sales orientation with the ability to communicate STT's unique value proposition effectively.

- Deep understanding of data center colocation and IT infrastructure businesses.

Soft Skills:

- Execution-focused: Ability to manage multiple stakeholders in a dynamic environment.

- Interpersonal & Communication: Strong relationship-building and negotiation skills.

- Self-motivated & Adaptable: Proactive, independent, and committed.

- Willingness to Travel: Open to travel as required.

- Stakeholder Engagement

Internal & External contacts across multiple functions.