Chargebee - Senior Solutions Engineer - SaaS Products (1-5 yrs)

Responsibilities :

- Offer advanced technical product support via various mediums to clients by developing in-depth knowledge of our product offerings.

- Understand the technical setup of the customer and utilize tools like Postman to test and troubleshoot API-related issues.

- Understand the external tools like Salesforce, Netsuite, and Quickbooks that the product integrates with and provide optimal solutions.

- Understand the pain points of the customers and convert them into product capabilities.

- Apply the acquired product knowledge to convert technical know-how into easily understandable knowledge articles that can help with self-serve capabilities.

- Follow a holistic approach to solving the customer problems by providing solutions rather than answers to the customer's queries,

- Make use of the industry experience to come up with innovative solutions that help increase efficiency.

- Supporting customers 24-7 and working in shifts.

Qualifications/Skills required :

- Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.

- Proven experience working with APIs, frontend technologies like javascript.

- Excellent communication skills.

- 1-5 years of experience working in a customer-facing role for a SaaS product.

- Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms.

- Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm

- Excellent problem solving, logical thinking capabilities.

- Flexibility to work in shifts