Customer Relationship Manager

Job description

Designation: CRM Executive

Roles and Responsibilities

• Should have good business communication skill-Oral and Written
• Highly Energetic, helpful, and cordial approach with abilities to meet customer requirements
• Should have a pleasing personality to interact with customer
• Creating customer delight experience while onboarding new customers
• Thorough knowledge of real estate processes of the customer lifecycle from start till end
• Ensure timely completion of tasks given by head and management
• Coordination with bankers, channel partners, internal team, and other departments
• Replying to customers via email, messages, etc.
• Ensuring timely collection of payment, following up with customer and banker for the sanction letter
• Making Agreements, Demands, NOC, and other related documents
• Handling Possession processes

Desired Candidate Profile

• Should have minimum experience of 3+ years in CRM.
• Knowledge of customer life cycle process in the Real estate industry.
• Good in communication and presentation
• Tech-savvy and system-oriented