Technical Support Executive

Key Responsibilities:

- Installation & Troubleshooting of Audio instore devices

- Perform quality assurance tests on equipment, software, and content delivery systems to ensure adherence to company standards.

- Identify and troubleshoot technical issues that may affect service quality and provide immediate solutions.

- Collaborate with the technical team to maintain and upgrade audio-visual systems as required.

- Maintain accurate documentation of quality assessments, findings, and corrective actions.

- Provide regular feedback and reports to senior management regarding field performance, issues, and improvements.

- Ensure compliance with health and safety standards during field operations.

- Build strong relationships with clients, providing excellent service and addressing any concerns related to service quality.

- Field visits to client sites to monitor and evaluate the performance of audio-visual installations and services if any

Required Skills and Qualifications:

- Freshers in any field, +2 or 10th who can join immediately.

- Being multilingual would be an added advantage.

- Willingness to travel extensively and work flexible hours as needed.

- Excellent problem-solving skills with the ability to troubleshoot under pressure.

- Strong communication skills to work effectively with both internal teams and clients.

- Attention to detail and a proactive approach to maintaining quality standards.

Interested candidates can share their CVs at shilpa@radiowalla.in