Dialer Tester

iRole & responsibilities :

• Test the Dialer application to ensure it meets the required quality standards, including functionality, usability, and performance. Proficient in Agent Assist, Speech to text technology, artificial intelligence.
• Identify and report defects, including reproducing and documenting the issues.
• Collaborate with the development team to resolve defects and ensure that fixes are properly tested.
• Develop and maintain test plans, test cases, and test scripts to ensure comprehensive testing of the application.
• Conduct exploratory testing to identify defects and improve the overall quality of the application.
• Participate in regression testing to ensure that changes to the application do not introduce new defects.
• Work closely with the development team to ensure that defects are tracked and resolved.
• Provide feedback to the development team on the usability and user experience of the application.
• Collaborate with other teams, such as QA and SDG, IT Team, to ensure that the application meets the required quality standards.

Preferred candidate profile :

• Strong understanding of software testing principles, methodologies, and tools.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferred domain Banking/BFSI or and Financial industry
• At least 2+ years of experience in software testing. Hands on Experience in IVR/Contact Centre technology.
• Testing the complete Dialer flow, inbound & outbound calls, understanding how Campaigns work and are structured. Validate the IVR logs, identify issues and liaise with the respective teams to fix them.
• Experience with test automation tools, such as Selenium or Appium.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong attention to detail and ability to reproduce defects.
• Experience with integration testing using API by using tools such as SOAP UI or Postman.
• Strong test case writing skills, including test plans, test scenarios, and requirement traceability matrix.
• Experience in performing end to end Digital journeys.

Perks and benefits

• Competitive salary and benefits package.
• Opportunity to work on a cutting-edge Dialer set up.
• Collaborative and dynamic work environment.

Professional development and growth opportunities

If interested above opportunity , please share your updated resume at kgaurav@quinnox.com