Jira Administrator

About us:

Quickplay fosters a transparent, fair, and collaborative environment. We enthusiastically tackle complex challenges in OTT video, focusing on massive scale and resilience. If you seek a high-performing, learning-oriented, and supportive culture, Quickplay is the right place. Our data team is searching for a data science leader to spearhead data strategy and implement data science initiatives across our products. The ideal candidate will possess a blend of analytical, technical, and business acumen to transform data into actionable insights that drive organizational value.

About the Role:

Quickplay is seeking a Jira Administrator to lead the configuration, administration, and customization of the Jira software platform and its associated Atlassian tools (Confluence, Bitbucket, etc.). You will work closely with cross-functional teams including backend development, client development, project management, and business stakeholders to optimize workflows, improve productivity, and support Agile methodologies. Your goal will be to ensure that Jira serves as a central hub for efficient project tracking, reporting, and collaboration.

Cultural Fit: Demonstrates mindset and behaviors such as:

• Focusing on Impact: Entrepreneurial, results-oriented, and proactive in addressing client challenges. You prioritize solving customer needs and driving business impact through effective solutions and positioning.
• Being Curious: Actively seeks to understand client priorities, industry trends, and how Quickplay s solutions create value.
• Being Supportive: Fosters collaboration across teams, builds strong client relationships, and ensures internal followership.
• Speaking Up: Offers constructive feedback when improvements are needed, driving continuous progress and accountability.

Responsibilities:

• Customization Workflow Management: Customize Jira workflows, permission schemes, notification schemes, and dashboards to meet the needs of multiple teams.
• Data Integrity Security: Ensure data integrity and security across the Jira platform by performing regular audits, updates, and upgrades.
• Automation Integration:
  • Design and implement Jira automation rules to streamline processes such as ticket creations, transitions, notifications.
  • Integrate Jira with other tools (e.g., Version control, Service Now, Google Analytics, Lookers, Test automation, CI/CD pipelines) to ensure seamless data flow across systems.
  • Develop Jira REST API scripts and integrations with third-party systems as needed.
• User Support Training:
  • Provide day-to-day support to users, troubleshoot issues, and ensure optimal platform performance.
  • Onboard new teams and users, conducting training sessions and creating documentation for best practices.
  • Act as the primary point of contact for all Jira-related inquiries, ensuring timely resolution of tickets.
• Agile Methodology Support:
  • Collaborate with Implementation Managers and Development teams to align Jira workflows with Agile best practices.
  • Implement solutions for Agile boards, burndown charts, velocity reports, and other performance metrics.
• Performance Optimization Reporting:
  • Design and generate reports, custom dashboards, and filters to support project tracking and KPIs for decision-making.
• Governance Compliance:
  • Establish and enforce governance best practices to maintain Jira instance hygiene, including archiving old projects and managing user permissions.
  • Ensure compliance with internal standards for all Jira data and configurations.

Work Model

• Hybrid: Work from home and office based on team needs.

Success in this Role Requires:

• Technical Leadership: Demonstrating advanced technical skills in Jira administration, automation, and integrations to optimize workflows and support Agile teams.
• Collaboration Communication: Strong ability to work cross-functionally with both technical and non-technical stakeholders to solve issues and improve efficiency.
• Process Optimization: Proactively identifying opportunities to enhance workflows and system performance to support organizational goals.

Qualifications Skills:

• Experience:
  • 3+ years of hands-on experience in Jira administration and with the Atlassian suite (Confluence, Bitbucket, etc.).
  • Experience with Jira automation, advanced workflows, Jira REST APIs, and custom Jira scripts.
  • Strong understanding of Agile methodologies (Kanban, Scrum) and supporting tools.
  • Experience integrating Jira with other systems like Git, Jenkins, AWS, and third-party tools such as Looker.
• Technical Skills:
  • Proficiency in Jira Administration (custom fields, workflows, screens, permissions, and notifications).
  • Familiarity with scripting languages (e.g., Groovy, Python) and Jira REST APIs for custom automation.
  • Experience with cloud environments (AWS, GCP) and managing Jira cloud infrastructure.
  • Solid knowledge of JQL (Jira Query Language) for database queries and Jira Dashboard creation.
  • Atlassian certifications (ACP100, ACP600 or higher) preferred.
• Highly Favourable Skills:
  • Excellent communication and documentation skills to work effectively with both technical and non-technical stakeholders.
  • Strong problem-solving skills with attention to detail and the ability to prioritize multiple tasks.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.