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Customer Success Manager
Quickmetrix
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Build and maintain strong relationships with customers, serving as their main point of contact for all post-sales activities, this involved travelling to customer s location and meeting them in-person.
- Understand the customer s business goals and develop strategies to help them achieve success with our products.
- Collaborate with cross-functional teams to provide excellent customer service and resolve any issues or concerns the customer may have.
- Monitor customer usage and engagement to identify opportunities for upselling or cross-selling.
- Conduct regular check-ins with customers to ensure their satisfaction and to gather feedback to improve our products and services.
- Analyse customer data and provide insights to help them optimize their use of our products.
- Develop and deliver customer training and onboarding to ensure customers are able to use our products effectively.
- Stay up-to-date with industry trends and best practices to ensure our customers are receiving the best possible experience.
- Willing to work in night shifts as well (as and when required).
Qualifications:
- Bachelor s degree in business, marketing, or a related field.
- 1-3 years of experience in customer success, account management, or a similar role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Ability to work independently(Self Starter) and as part of a team.
- Experience working with SaaS-based products is a plus.
- Strong organizational and time management skills.
- A passion for delivering exceptional customer service and driving customer success.
Employment Type: Full Time, Permanent
Read full job description What people at Quickmetrix are saying
Customer Success Manager salary at Quickmetrix
reported by
3
employees
with 1-14
years exp.
₹3.2
L/yr - ₹9
L/yr
56%
less
than the average Customer Success Manager Salary in India
View more details
What Quickmetrix employees are saying about work life
based on 11 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Quickmetrix Benefits
View more benefits
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