Senior ServiceNow Developer (10-14 yrs)

Job Description :

We are seeking an experienced Senior ServiceNow Developer with over 10 years of experience to join our dynamic IT team. The ideal candidate will have extensive experience in the ServiceNow platform, including deep expertise in its architecture, development, and integration capabilities.

This role will also involve guiding junior developers, contributing to strategic technical decisions, and ensuring that solutions align with business needs.

Key Responsibilities :

- Design, Develop, and Maintain ServiceNow Applications: Lead the development and implementation of complex, custom ServiceNow solutions, including applications, workflows, and scripts.

- System Administration: Oversee administration of the ServiceNow platform, including user roles, dashboards, reports, and integrations.

- Integration and Automation: Design and implement integrations with external systems using REST, SOAP, and other technologies to extend the functionality of the ServiceNow platform.

- Solution Architecture: Serve as the primary architect for ServiceNow projects, ensuring that technical solutions align with business needs and are scalable.

- Mentorship and Leadership: Provide technical guidance and mentoring to junior developers and system administrators.

- Continuous Improvement: Identify opportunities for platform optimization, automation, and innovation to improve system performance and user experience.

- Customization: Customize ServiceNow applications, forms, workflows, UI, and service catalog items based on business requirements.

- Technical Documentation: Write and maintain comprehensive documentation, including design specifications, user guides, and system workflows.

- Agile Development: Work within an Agile framework, including participating in sprint planning, daily standups, and retrospectives.

- Incident and Problem Management: Troubleshoot and resolve issues related to ServiceNow applications, integrations, and platform performance.

Required Skills And Experience :

- 10+ years of experience in IT development, with a focus on ServiceNow for at least 7+ years.

- Expert-level proficiency in ServiceNow: Including Service Catalog, Incident/Problem/Change Management, Asset Management, CMDB, and Service Portal.

- Strong knowledge of JavaScript, HTML, CSS, and other web technologies.

- Experience with integrations using REST, SOAP, and other protocols.

- Deep understanding of ITIL frameworks and how ServiceNow is used to implement ITIL processes.

- Experience with ServiceNow modules like HR Service Delivery, ITBM, ITOM, and SecOps is a plus.

- ServiceNow Certifications: Certified Application Developer, Certified Implementation Specialist, Certified System Administrator, or other related certifications.

- Strong understanding of Agile methodologies and experience working in an Agile development environment.

- Proven ability to work with business stakeholders to understand requirements and deliver solutions that meet those needs.

- Leadership abilities: Ability to lead and mentor junior developers and team members.

- Excellent problem-solving skills and attention to detail.