Analyst - Operations Excellence

Required Skill :

Process - Quality Management Certifications|Six Sigma Green Belt Certification
Process - Software / IT Quality And Delivery Processes|ITIL
Process - Business Analyst Activities|Gap Analysis
Data Analysis-Power BI tool

Should be able to :

identify projects as per business needs and draft appropriate business case, problem statement and goal statement
- drive GB projects and mentor GB team members for execution and completion of project
- forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project

Should be able to :

- understand the requirement of the standard
- define processes as per standard requirement
- define audit checklist
- train resources on auditing as per audit checklist
- identify gaps in implementation and device fixing of gaps Should be able to
- identify new measurement parameters for processes to measure and improve on process performance
- review with internal and external customers on data behavior and patterns

Should be able to :

- analyze audit reports and drive enhancements in process to make process fool-proof
- review internal/external escalation to redefine audit control points
- enhance on audit process to drive process compliance

Should be able to :
- conceptualize on new processes as per business requirement
- conduct FMEA on process to ensure that control points are built in the process
- enhance processes by make it more lean

Behavioural Description :
Mobilizes Self , team and unit for large client related changes; and other external changes in market, technology etc.
Responsible for predictive business planning for the unit/ organization Develops successors in a structured manner;
Fosters an open climate and cross functional collaboration;
Persuades and motivates the unit/ team for optimum performance and sets benchmarks;
Able to articulate the people value-add to customers and other external stakeholders
Uses effective interpersonal and communication skills to gain acceptance of and commitment to plans, ideas, initiatives, etc.
Explains concepts and procedures clearly and completely while maintaining attention and interest;
Keeps individuals well informed of key organizational issues and needs.
Is able to create content within the organization.
Is able to understand the nuances of messages and non verbal cues.
Is able to effectively communicate difficult/ tough messages;
Makes effective verbal presentations (includes tailoring the terminology to fit the audience)
Is able to plan and organize work for the team/ group in a structured manner.
Can manage multiple small projects or a large project plan, multitasks and manages the plans of others.
Plans and monitors actions and tactics to ensure effective and efficient use of resources in order to make the greatest impact on the business objectives
Has indepth knowledge of customers culture, business processes.
Possesses exhaustive knowledge of applications.
Develops effective partnerships with customers, Continually seeks efficient ways of providing services by minimizing procedural requirements
Demonstrates an understanding of the organization s informal political network and how resources are used,
Uses available resources (people, funds, time, material, support) and coordinates/manages these components, including those outside the organization,
Implements plans and makes mid-course changes when necessary to achieve goals;
Takes complete responsibility for achieving results
Gains commitment of team by defining the benefit and outcome of an initiative, plan, project, etc;
Gains the cooperation and support of others not under his/her supervision;
Seeks a win/win without relegating to compromise,
Actively works to remove barriers to team effectiveness;
Can handle pressure from people, situations and decisions.
Manages customer escalations in a manner that is win-win.
Is able to act quickly to de-escalate situations Injects originality into daily work through research, personal knowledge, and networking relationships;