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QualityKiosk Technologies

Compare

3.5

based on 1.1k Reviews

278 QualityKiosk Technologies Jobs

Trainee Test Engineer

QualityKiosk

3.5

based on 1.1k Reviews

0-1 years

₹ 2.18 - 2.65L/yr (AmbitionBox estimate)

Mumbai, Navi Mumbai

1 vacancy

Trainee Test Engineer

QualityKiosk Technologies

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Manual Testing Computer Science Software Configuration Management Automation Testing Analytical Chemistry CCTV Monitoring

+ 4 more

Job Description

JD No.

SM-TTE

Role

Operations Monitor Engineer

Position/ Designation

Trainee Test Engineer

Reporting to

Team Lead

Position Statement / Purpose:

Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.

Key Deliverables (Key Result Areas):

Application Monitoring
Sanity Check
Communication Skills
Escalation Process
Working Effectively on Timely Alerts
Task Management

Key Responsibilities (Job Description):

Application Monitoring:
It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
Sanity Check:
This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
Effective Communication:
Proactive and prompt communication with clients to resolve their queries quickly and accurately.
Escalation Process:
Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
Working Effectively timely alert:
All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
Task Management:
Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

Defects Handling
Average Handling Time
1. Timely Escalation to the client
2. No Client Complaints and Internal defects
3. Accuracy and Completeness
4. Effective Communication with internal and external stake holders

KPIs

Performance
Quick Thinking along with managing multiple tasks
Highlight and raise alert in the stipulated time
No internal & external compliant defect
Monitoring and meeting SLA
Correctness of Transaction
Adherence of the process defined.

Organizational Process Adherence
Timely Applying leaves
Maintaining office decorum
Following code of conduct policy

Skills Enablement
Refresher Sessions
Learning & Development certifications
Attending Enhancement Session by learning & development team
Attending Learning & development sessions organized by the team

Key Decision Pointers (capture any decision-making authority, if any):

Analysis of error captured by automation

Mandated Certifications in the role:

Certification courses related to domain & process

Linked Career Roles

Manual test engineer to Automation Engineer
Performance engineer
Through learning and certifications, Internal Job Rotations available across the organization.

Background: