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291 QualityKiosk Technologies Jobs
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QualityKiosk Technologies
posted 21hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Deliverables (Key Result Areas):
- Monitoring of application
- Sanity check
- Effective communication
- Escalation Process
- Effective Timely Alert
- Multitasking
Key Responsibilities (Job Description):
- Monitoring of Application:
- Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders (Internal and External).
- Sanity Check:
- This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
- Effective Communication:
- Proactive and prompt communication with clients to resolve their queries quickly and accurately.
- Escalation Process:
- Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
- Effective timely alert:
- All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
- Multitasking:
- Job demands multi-tasking with good Analytical, Logical Reasoning Skills with Smart and quick thinking.
Key Performance Measures and KPIs:
- Defects Handling
- Average Handling Time
- Timely Escalation to the client
- No Client Complaints and Internal defects
- Accuracy and Completeness
- Effective Communication with internal and external stake holders
KPIs
- Performance
- Should be confident have good Communication, Analytical Logical reasoning skills.
- Skills with Smart and Quick Thinking with Good Pace
- Highlight and raise alert on time
- Zero internal external compliant defect
- Monitoring and meeting SLA
- Correctness of Transaction
- Adherence of the process defined.
- Organizational Process Adherence
- Timely Applying leaves
- Attendance Discipline
- Skills Enablement
- Refresher Sessions
- LINQ certifications
- Call Enhancement Session by LND
- Email etiquettes session by LND
Key Decision Pointers (capture any decision-making authority, if any):
- Analysis of error captured by automation
Mandated Certifications in the role:
- Certification courses related to domain process
Linked Career Roles
- Manual test engineer to Automation Engineer
- Performance engineer
- Through learning and certifications, Internal Job Rotations available across the organization.
Background:
- Education:
- Graduates BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent, B.com/M.com
- Work Experience:
- 0 to 6 Months
- Technical
- Knowledge mobile browser testing (preferred)
- Knowledge of monitoring
- Behavioural/Soft Skills
- Effective communication skills and ability to articulate properly
Employment Type: Full Time, Permanent
Read full job descriptionQualityKiosk Technologies Interview Questions & Tips
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Top QualityKiosk Technologies Interview Questions
Q1. what is a type of testing? What are the principles?
asked in
Test Engineer interview
Q2. What is sdlc,stlc,smoke,sanity, regression,test strategy,test plan, Rtm, defect density, defect life cycle, functional, load testing, analyt ... read more
asked in
Test Engineer interview
Q3. Do you know about agile methodology? What is your strength? Do you use Jira
asked in
Test Engineer interview
What people at QualityKiosk Technologies are saying
What QualityKiosk Technologies employees are saying about work life
based on 1.2k employees
Flexible timing
Monday to Friday
Within city
Day Shift
QualityKiosk Technologies Benefits
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