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Qtrac Executive
QualityKiosk Technologies
posted 16d ago
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Flexible timing
Key skills for the job
Job Description
JD No.
SM- Executive
Role
Qtrac Executive
Position/ Designation
Executive
Reporting to
Assistant Manager
Position Statement / Purpose:
Qtrac Executive will act as a Data Entry operator. Will require to coordinate with Internal/External stake holders and update the automated system.
Key Responsibilities (Job Description):
- Candidate has to co-ordinate with Clients (Internal & External) to validate their details and update the Escalation Portal accordingly.
- Mode of co-ordination with Clients - Emails and Phone calls.
- Sending daily morning report to senior management, showcasing the tasks in hand.
- Working on CRs given by client
- Checking daily target of ORSes and action them efficiently.
- Updating soft copies as per the implementation.
- Follow up with clients or with internal teams (if required)
- Responding to client queries on mail/Call.
- Follow up with clients of different CRs
- Changes in Manual escalation portal, used by internal team.
- checking production issues and ensuring quick resolution
- Co-ordinating with product team for any new requirements.
- Sharing RCA with client/Internal team regarding any complaint scenario
- Auditing JIRA/CRs actioned by other teammates.
- Raising Gitlabs for some new requirements to product team.
- Ensuring that applications are set to Production in Live environment without any delay.
- Should Guide and Coach new team members.
- Ensuring that SRs are checked and actioned on time for ICICI Bank.
- Closing SR after implementation also giving confirmation to clients on mail or on call.
- Sharing Call logs reports on weekly basis for various clients. e.g. Axis CIB, Indusind, ADCB
- Should ensure team is Sending daily EOD report to senior management, describing the scope of work completed by the team.
KPIs
- Performance:
- Should have Decent Communication Skills
- Should be confident to converse with Clients
- Should be flexible with rotational shifts and week offs.
- Should have eager to learn new things.
- Right Attitude and Team Player.
- Should have Proactive approach.
- Organizational Process Adherence
- Timely Applying leaves
- Attendance Discipline
- Learning and Development
- Refresher Sessions
- LINQ certifications
- Email etiquettes session by LND
Key Decision Pointers (capture any decision-making authority, if any):
- Analysis of error captured by automation
Mandated Certifications in the role:
- Certification courses related to domain & process
Linked Career Roles
- Through learning and certifications, Internal Job Rotations available across the organization.
Background:
- Education:
- B. Com/B.A. or equivalent graduates
- Work Experience:
- 0 to 1 Year
- Technical
- Domain Knowledge
- Behavioural/Soft Skills
- Effective communication skills and ability to articulate properly
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
Within city
Day Shift
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