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3 Siemens Quality Professional Jobs
Quality Professional - Complaint Handling
3-7 years
Bangalore / Bengaluru
1 vacancy
Quality Professional - Complaint Handling
Siemens
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities
Processing customer complaints related to software medical devices according to internal quality requirements, legal requirements and international standards.
Conduct a systematic analysis of complaints and collaborate with cross-functional teams to investigate and resolve them.
Assess complaints to determine reportability to global regulatory authorities (e.g., FDA, EU MDR).
Monitor complaint trends and provide insights for product improvement and safety related field actions.
Provide support for risk management related to customer complaints, particularly those involving (potential) safety issues.
Monitoring and reporting of complaint handling KPIs to management.
Maintain accurate complaint records and perform service ticket screening.
Support audits/inspections as needed.
Support and implementation of process improvements as needed.
Required Knowledge/Skills, Education, and Experience
Bachelor s degree in engineering, Life Sciences, or related field.
3-7 years of overall experience in complaint handling, quality management in medical devices. Experience in SaMD is preferred.
Expertise in Complaint handling, Complaint Investigation, Medical Device Reporting, Post Market Surveillance
Advanced system knowledge in clinical environment as well as clinical workflows and healthcare related IT standards (e.g. DICOM, HL7, IHE is preferred)
Strong analytical skills with knowledge of global regulatory reporting requirements (e.g., FDA, EU MDR).
Excellent communication skills and attention to detail.
Ability to work in an international team environment.
Excellent written and verbal communication skills
Fluent in English (written and spoken).
Employment Type: Full Time, Permanent
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What Quality Professional at Siemens are saying
Rating based on 3 Quality Professional
reviews
Anonymous · Finance & Accounting
in Bangalore / Bengaluru
Likes
Work life balance
- Skill development - Excellent+4 more
Dislikes
Salary and benefits
- Promotions - Poor
Quality Professional salary at Siemens
reported by
14
employees
with 4-15
years exp.
₹6
L/yr - ₹19.6
L/yr
14%
more
than the average Quality Professional Salary in India
View more details
What Siemens employees are saying about work life
based on 4.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Diversity and Inclusion Hybrid Work Model Work Flexibility Gender Equity
Submitted by Employees
View more benefits 
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