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1 Unifinz Capital India Quality Analyst Job
Quality Analyst
Unifinz Capital India
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
- Develop evaluation programs that maximizes the output and productivity of the agents
- Conduct root-cause analysis of problems, possible solutions and provide actionable insights for performance improvements
- Monitor tele-calling trends within the company and benchmark against what is trending across the industry
- Conduct calibration/ feedback sessions with agents for improving the quality of interactions
- Experience on email audit, 7QC tools, Pareto analysis and Audit dashboards
- Excellent communication and presentation skills
Employment Type: Full Time, Permanent
Read full job description What Quality Analyst at Unifinz Capital India are saying
Quality Analyst salary at Unifinz Capital India
reported by
1
employee
with 2
years exp.
₹2.7
L/yr - ₹3.5
L/yr
34%
less
than the average Quality Analyst Salary in India
View more details
Unifinz Capital India Benefits
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