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6 Unifinz Capital India Jobs
Quality Analyst
Unifinz Capital India
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Develop evaluation programs that maximizes the output and productivity of the agents
- Conduct root-cause analysis of problems, possible solutions and provide actionable insights for performance improvements
- Monitor tele-calling trends within the company and benchmark against what is trending across the industry
- Conduct calibration/ feedback sessions with agents for improving the quality of interactions
- Experience on email audit, 7QC tools, Pareto analysis and Audit dashboards
- Excellent communication and presentation skills
Employment Type: Full Time, Permanent
Read full job description What people at Unifinz Capital India are saying
What Unifinz Capital India employees are saying about work life
based on 10 employees
Flexible timing
Alternate Saturday off
No travel
Unifinz Capital India Benefits
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