Small Business Account Manager-2

Roles and Responsibilities

• Act as the Single P oint of C ontact (SPOC) for both commercial and assigned customer representations which can include System Administrators or other authorized users.

• Responsible for management of all commercial relationship items including pricing negotiation, renewals , M A and expansion.

• Responsible for key administrative tasks including Salesforce administration , data integrity, reporting and forecasting.

• Respond to general escalations and coordinate with other key business stakeholders to resolve issues

• Maintain engagement within assigned accounts while enga ging in C ustomer relationship building to increase Customer Champion/Referral program.

• Develop expanded business opportunities by analyzing account potential, initiating , developing, and closing sales.

• Develop sales by making an initial presentation; explaining product and service enhancements and additions; introducing new products and services.

Qualifications

• 1-year professional experience required in sales and/or account management or 3 years customer relationship management experience in another customer-facing sales or service role

• Bachelor s degree preferred

• Proven performance in achieving KPIs

• Must be able to build effective customer relationships

• Must be a team player

• Strong problem-solving abilitie s , conflict resolution, time management and attention to detail are a must

• Strong communication skills both verbal and written

• Professional English-Speaking Skills

• Proficiency in Microsoft Suite

• Ability to work in fast paced environment and meet SLA deadlines

• Detail and process oriented with accuracy focus and organization

• Customer first mindset and ability to interface visually, verbally and written

• Will be required to work U.S. hours