Software Asset Admin

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary:

Job Overview
The IT Software Asset Management Team is responsible for managing and maintaining the lifecycle of licensed software for Qualcomm employees. Functions of the role include the following, but responsibilities may change as the business requires:

Job Description:
Facilitate the business needs for ongoing software support and upgrade on selected products by ensuring that maintenance, support, and upgrade protection are managed in advance of their expiration
Maintain Qualcomm-owned software assets in Service Now (SN)Flexera tool
Fulfill requests for standard catalog software requested via the Service Now ticketing system
Centralized asset information: Create, update, issue and reclaim software licenses to end users via the Service Now asset tracking system
Engage directly with software vendors to acquire quotes for new software purchases, upgrades, maintenance renewals, and license usage questions/clarification
Validate and fulfill requests for non-standard software requested via the Service Now ticketing system
Distribute software + Entitle software licenses based on established contracts and license usage rules
Support Qualcomm Global needs from the centralized SWAM Team and assist in 24/5 shifts
Assist licensed users in getting their software installed onto their new machines
Problem solve and troubleshoot software related issues and arrange support from publishers
Perform required steps to process large maintenance for volume licenses
Support license management for acquisition and divestiture events
Requires EULA review and interpretation for non-standard software requests to ensure compliance
Ensure to meet company compliance standards for each new, transfer, reassign, and re-install software request
Answer questions and assist with escalation issues via phone from Tier 1 support help desk
Process escalations and questions from Tier 1 support via Incident ticket in Service Now
Meet internally imposed SLAs and deadlines
Recognize opportunities for improvement, correctly identify and rank the urgency of issues/requests, accept ownership of problems, and take appropriate and effective steps to remedy
Troubleshoot, correct, or escalate issues resulting from an automated process
Create Software Usage reports for effective license usage status and work on avoiding compliance issues
Responsible for managing and maintaining the lifecycle of licensed software.
Assist and Participate in software publisher audits
Company term large renewals to close within the timelines from Source to till Pay
Control software compliance and work to be compliant with the license usage terms
Processing invoices for payment process and coordinating with accounts team till payment release
Participate in SWAM projects and support other service groups.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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