Manager, Business Operations

Job Area: Operations Group, Operations Group > Business Operations

General Summary:

Provides operational support based on knowledge of relevant business systems, products, processes, and procedures and supports operational activities for business growth. Contributes to and updates plans and monitors, collects, and analyzes program/product metrics (e.g., forecasts, budgets, demands, KPIs). Establishes market baselines and contributes to forecasting analyses, processes, and reports, and addresses supply/demand related issues. Contributes to pricing execution and resolves pricing and rebate issues. Formally presents and communicates key metrics and findings.

Minimum Qualifications:

Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 7+ years of business operations or related experience.

OR
Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 9+ years of business operations or related experience.

About GBFS Team:The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities- Customer backend support, Order Management, System updates and data updation, data validation and analytics, supply demand changes and basic analytics.

General Job Summary:The role is responsible for internal support to Qualcomms Worldwide Customer Service and Sales Teams enabling these external facing teams to provide world-class support regarding Qualcomms products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal customer service throughout the organization. Responsibilities include, but not limited to the following activities:Order management, account/regional forecast demand planning, and overseeing activities related to Product Change Notifications (PCNs), Return Material Authorizations (RMAs), and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Oracle ERP, Rapid Response, SAP, Sales Force, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled-out.

Key Duties & Responsibilities:
Utilizing Qualcomm systems, manages delegated customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, export compliance, product commercial information.

Provides internal support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support.

SIP, Distributor claim, Pricing & Quotes generations, Master data management, Salesforce administrative review support.

Tracks and reports to CS and Sales overall regional forecast accuracy analysis, and forecast consumption

Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any internal issues on the account before shipment

Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) as delegated by the Regional CS/Account Management Team

Communicate with related parties such as Quality, Engineering, RMA team, Finance, analyze data, identify trends, and submit RMA request when needed

Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested

Performs other related duties as delegated from world-wide CS Team

Job Specifications:

Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage

Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions

Effectively and quickly adapts to new systems, processes, and policies

Ability to remain calm under pressure

Exercises analytical skill within generally defined practices using a variety of sources in order to find solutions

Be results oriented with great attention to detail

Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions

Must have demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings

Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers in order to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects

Education/Experience:

Requires minimum 8+ years related experience in Business Operations / Customer Service back office in a technology-oriented industry. Semiconductor industry preferred.

Experience in leading the team / People manager.

Masters degree in Business Management / Analytics, Supply Chain, Operations

Ability to focus on details, multitasking and perform activities timely with quality output.

Planning & prioritization of work assigned.

Positive attitude and willingness to learn and upskills with tools - Tableau, Power BI etc.

Flexible for evening calls for HQ reviews and transition calls on regular basis.

Strong analytical, problem solving and conceptual skills.

Strong written and verbal communication skills.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.