System Analyst, Lead

Job Area: Information Technology Group, Information Technology Group > Systems Analysis

General Summary:

Candidate in this role will be required to operate in US hours. Qualcomm IT is seeking an experienced xxx with sound experience in ALM Space (Application Lifecycle Management)

Responsibilities include:- The candidate would be responsible for below mentioned areas during US (San Diego) core business hours. Key responsibilities include:- Customer requirements gathering primarily for Atlassian ALM tools- Supporting Releases- Handling customer requests- Initial triage and troubleshooting of application issues (Tier2/Tier 3)- Training Sessions and Documentation- Follow agile Scrum MethodologyTroubleshooting of specific applications & tools.

Excellent oral and written communication skills. Experience in configuration and administration of bug tracking and project management tools like JIRA, Fisheye/Crucible, Confluence etc. and relevant experience in system analysis.- Experience in application support and maintenance.

Should have excellent analytical capabilities.

Must be able to work in a fast paced, dynamic environment and show willingness to learn and adapt to changing business requirements- Excellent communication skills, both verbal and written - Experience with/Exposure to Atlassian ALM Tools- 8 to 12 years of relative experience- Ability to multi-task, balance competing priorities and follow up in a timely manner- Ability to work seamlessly with both customers and internal stakeholders- Ability to collaborate with cross-functional team to achieve common objectives- Ability to identify and drive continuous improvement on technology solutions- Ability to identify and drive efficiency improvement initiatives- Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate, and communicate status and resolution to QC teams- Ability to articulate and influence internal stakeholders process owners to adopt best practices- Ability to work in a team environment as well as independently while making sound decisions- Comfortable working in a performance-based and structured environment while demonstrating high ethical standards- Good knowledge of industry tools

Minimum Qualifications:

4+ years of IT-relevant work experience with a Bachelor's degree.

OR
6+ years of IT-relevant work experience without a Bachelors degree.


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