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Engaged Employer

QS Quacquarelli Symonds

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4.1

based on 63 Reviews

1 QS Quacquarelli Symonds Job

Team Leader - UK & Rest of World Student Recruitment

Quacquarelli Symonds

4.1

based on 63 Reviews

0-4 years

Bangalore / Bengaluru

1 vacancy

Team Leader - UK & Rest of World Student Recruitment

QS Quacquarelli Symonds

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Customer Service Recruitment Medical Insurance B2B Sales Agile Coaching

+ 2 more

Job Description

The successful candidate will be a proven self-starter with the ability to work across multiple channels to support student enrolments to QS partner institutions. The role will focus on lead qualification, supporting students and parents, agency partners, K12 counsellors and other institutional partners seeking to work with the QS expert enrolment services team to support their requirements. Most importantly, the successful candidate will believe in our mission of enabling motivated students to access the best education options around the world.

At QS, we will count on our regional leaders to solve complex business challenges with creativity and enthusiasm, always looking to learn something new. The successful candidate will also be instrumental in creating future strategic plans with the goal of boosting revenue streams across the B2B & B2C channels.

Role responsibilities:

Build and manage a team of Partnerships Managers, Enrolment Managers and Enrolment Specialists to engage, counsel, and serve students, parents and partners across India; and in doing so, provide a comprehensive set of end-to-end services as required by them such as career counselling, program shortlisting, application management, visa and any other ensuing university enrolment support.
Collaborate with the executive team members to develop and execute the regional strategic plan to drive multi-channel adoption and target achievement.
Be primarily responsible for building and managing a successful ROW recruitment team in India.
Proactively source, train and onboard high quality education agency partners, K12, language school and college partners across India to become QS higher education partners.
Ensure terms of contracts are clearly defined and adhered too across the B2B channel.
Monitor and manage the student application pipelines across the B2B and B2C channels and adjusting strategies as necessary to achieve conversion and consequent revenue goals.
Being agile, student and partner focused, making support an amazing experience for them, is of uppermost importance.
Present reports on channel performance, provide clear recommendations based on analysis, and work with the leadership teams to contribute to the QS overall growth strategy across India as a whole.
Collaborate with content and design teams to produce collateral and other materials that partners, and internal teams can leverage for their sales efforts
Collaborate with product, engineering, and marketing on enhancing user experience as well as the partner and student journey within the product.
Provide leadership to the India ROW team, oversee timely resolution of escalations, and create an environment that attracts talented people to support future growth and expansion.
Supporting QS online or offline events in the region from ideation to execution.
Any additional duties as required.

Key skills and experience:

Managerial experience in sales and customer service within the international higher education space.
Expertise in B2B partner management, universities, admissions requirements, and visa processes for major study destinations (UK, EU, Australia)
Experience working with an educational agency and/or international institutions and/or an Ed tech company is a plus
Leadership experience managing diverse teams
Experience delivering high levels of customer service to B2B partners and students.
Knowledge of the international education industry, local high school networks, local universities, and education agents in your territory

As standard you will have:

Competitive base salary
Access to an annual bonus scheme (for qualifying roles only)
21 days annual leave - increasing to 23 days after 5 years service + 8 days casual leave

14 days holiday for the year 2024
Enhanced maternity and paternity leave
Access to Provident Fund and Pension Fund Scheme
Group Medical Insurance
A vibrant social environment and multicultural and multinational culture

But that s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation
A focus on welfare which is led by our global wellness team, with mental health first aiders globally
Access to a variety of diversity and inclusion initiatives and groups
Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
Support for volunteering and study leave
Free subscription to LinkedIn learning - with over 5,000 courses and programmes at your fingertips
Options to join our outstanding global Mentorship programme