QBrainX - ServiceNow Developer - ITSM/ITOM/ITBM Modules (4-8 yrs)

Job Title : ServiceNow Developer - ITSM / ITOM / ITBM (SPM)

Experience Required : 4+ Years

Job Location : Remote

Job Description :

We are seeking a skilled and motivated ServiceNow Developer to join our dynamic team. The ideal candidate will have hands-on experience with the ServiceNow Application Suite, including ITSM, ITOM, and ITBM, and a strong background in web technologies and integration methodologies.

Key Responsibilities :

- Develop, configure, and customize ServiceNow applications in ITSM, ITOM, and ITBM modules to meet client requirements.

- Design and implement ServiceNow integrations with internal and external applications (SaaS-based) using RESTful APIs, OAuth 2.0, and GraphQL.

- Use Jelly scripting, XML, SOAP, and JavaScript for building custom applications and automating workflows within ServiceNow.

- Collaborate with business analysts, system architects, and other stakeholders to gather and analyze requirements, and translate them into technical specifications.

- Provide ongoing support for the ServiceNow platform, ensuring that best practices and quality standards are followed.

- Configure and manage ServiceNow MID Servers, facilitating integration between ServiceNow and on-premise systems.

- Develop Shell scripts for integration purposes and system automation.

- Participate in ServiceNow upgrades and ensure compatibility with existing customizations and integrations.

- Ensure compliance with ITIL best practices in all ServiceNow development efforts.

- Provide troubleshooting, bug fixes, and performance optimization for ServiceNow applications.

Required Qualifications :

- 4+ years of experience as a ServiceNow Developer with deep expertise in ServiceNow ITSM, ITOM, and ITBM modules.

- Strong knowledge of web technologies such as HTML, CSS, JavaScript, AngularJS, SOAP, REST, Jelly scripting, and XML.

- Hands-on experience with RESTful API integration, OAuth 2.0, and GraphQL for internal and external integrations.

- Experience with MID Server configuration and ServiceNow Shell scripting.

- Proven ability to integrate ServiceNow with SaaS-based applications and other third-party tools.

- Certified ServiceNow Administrator, Certified ServiceNow Developer, or Certified ServiceNow Implementation Specialist.

- ITIL v3 or ITIL 4 certification, or equivalent practical experience with ITIL processes.

- Strong understanding of ServiceNow platform architecture, scripting, and integration patterns.

- Excellent problem-solving skills and attention to detail.

- Strong communication and collaboration skills, with the ability to work effectively in a remote team environment.