QAAgility - System Specialist - Intelligence Automation (4-5 yrs)

Job description :

- Ensure excellence in system management as per internal and external requirements

- Liaise with various teams and stakeholders to ensure smooth operation and maintenance of BOTs

- Ensure BOTs are maintained at high level of compliance and ready for audits/inspections

Below listed are the roles and responsibilities, as System Manager for Intelligence automation BOTs :

- Prepare, provide and develop the services agreed in the SLA

- Manage the expectation of LoB, Customers and users concerning the use of the BOTs within the business area

- Trending of stability study

- Supporting a PS process

- Participate in system strategy management work in cooperation with IA CoE and LoB

- Responsible for performing the periodical reports for BOT's. (URR, CRR, ITPSE).

- Overall operation and maintenance of BOT.

- Participate in change assessment meetings on the BOTs in scope

- Participate in BOT-specific incident management for BOTs (Post first level of filtering by IA CoE Support)

- Strategic management of BOT and Performance of the BOT in support with IA CoE - Maintaining system description of BOTs in ServiceNow

In addition, for GxP critical systems the System Manager is responsible for :

- Maintain the validated state of the BOTs

- Represent system in connection with audits and inspections

- Approve validation documentation

- Ensuring that responsibilities and authorities for interfaces and transfer of data between systems are mutually agreed and documented

- Obtain the necessary authorisation from the system owner to approve specific validation documents.

- Contract services from platform owners as needed

- Maintain overview of and coordinate vendor day-to-day operation of the agreed services.

Relating to People :

- Planning and task management within the BOTs in scope

- Managing good working relation with the fellow associates for daily operational activity

Other areas of responsibility :

- The employee works independently without supervision from either reporting or the functional Line manager and only guidance will rarely be required from time to time.

- Also, the employee might mentor/coach employees in the same area of expertise or speciality.

- The employee often sets direction and delivers results with significant impact in a wide cross- functional and geographically diverse area

- Participate and contribute in the activities/forums related to Global IT, GBS as and when necessitated by the management

- Provide training to new resources