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Partner Systems Administrator
Pure Storage
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Partner Tools Administrator , you will manage and enhance the Salesforce Experience Cloud-based Partner Portal and the Intellum based Partner Academy , ensuring an optimized and user-friendly experience for partners. As part of the GTM Partner Experience team, you will be responsible for ensuring that all content across our partner-facing systems is optimized, up-to-date, and easy to find. This role focuses on front-end functionality, content updates, and visual presentation while collaborating with cross-functional teams to maintain an engaging and efficient experience.
IN THIS ROLE YOU WILL BE
- Administer and maintain the Salesforce Experience Cloud-based Partner Portal, ensuring seamless functionality and user experience.
- Implement updates, enhancements, and configurations to support partner engagement and business needs.
- Optimize content display, ensuring information is clear, accessible, and aligned with partner requirements.
- Work with marketing teams to design images, banners, and layouts for an engaging user interface.
- Analyze portal usage and partner feedback to identify improvements and implement solutions.
- Ensure consistency in branding and messaging across portal content.
- Collaborate with cross-functional teams (Marketing, Sales, Product, Partner Programs) to keep portal resources relevant and up to date.
- Troubleshoot portal-related issues and coordinate with Salesforce admins or developers for resolutions.
- Administer and maintain the Intellum based Partner Academy, creating learning paths and ensuring simple navigation and promotion of the most relevant training courses
- Collaborate with cross-functional teams (Global Enablement, Customer Success) to ensure their requirements for partner training and certification are met
REQUIRED QUALIFICATIONS
- Experience with Salesforce Experience Cloud (formerly Community Cloud) for portal administration.
- Strong understanding of front-end functionality, UI/UX, and content management .
- Marketing background or familiarity with visual content creation, layout design, and branding.
- Proficiency in basic image editing (eg, Adobe Photoshop, Canva, or similar tools).
- Ability to analyze portal performance and optimize content placement for engagement.
- Strong attention to detail, organization, and ability to manage multiple updates simultaneously.
- Excellent communication and collaboration skills to work with stakeholders across teams and geographies and hierarchy.
- Experience with Intellum for LMS administration
WHAT you'll NEED TO BRING TO THIS ROLE
- bachelors or masters degree in Computer Science, Information Systems, Business, Marketing, or a related field.
- 6+ years of experience in Salesforce Experience Cloud administration , portal management, or digital content management.
- Expertise in Salesforce Experience Cloud (formerly Community Cloud) , including configurations, user roles, permissions, and security settings.
- Experience managing partner portals , ensuring functionality, usability, and engagement.
- Strong understanding of UI/UX best practices to enhance portal experience and optimize content presentation.
- Proficiency in content management, front-end customizations, and marketing-focused portal enhancements .
- Ability to create or optimize visual content, images, and layouts using tools like Adobe Photoshop, Canva, or similar.
- Strong writing, communication, and project management skills to coordinate with stakeholders and ensure timely updates.
- Experience analyzing portal usage metrics to drive data-driven improvements.
- High attention to detail, ability to manage multiple updates, and meet deadlines.
Employment Type: Full Time, Permanent
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What people at Pure Storage are saying
What Pure Storage employees are saying about work life
based on 30 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pure Storage Benefits
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