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Healthcare Telecaller
Public Media Solution
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Skills:
Communication, Hindi, English,.
Work with excel sheets to help people find access to essential medical services in About The Role ::.
Work with excel sheets to help people find access to essential medical services in their neighborhood.Empathetic communication with callers to understand their needs, and provide relevant solutions. Inbound and outbound calling to answer to medical needs of callers and directing them for medical consultation. Keep records of callers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions that are taken.
Process issues, forms, and applications. Follow up to ensure that appropriate actions were taken on patients' requests. Refer unresolved tickets/ medical needs or special requests to designated departments for further investigation.
Roles And Responsibilities
:.
Will be responsible to handle inbound calls from the patients/complainant and direct them towards concerned medical practitioners. Applicants must enjoy working in a fast-paced environment and be able to thrive under pressure to ensure maximum tickets are closed. Should have good interpersonal skills and ability to understand the consultation requirement and based on the same should be able to give recommendations. Strong Inbound / Outbound call handling potential. Should have Excellent Hindi and English communication skills. Should be open minded and ready to learn. Follow-up with callers & internal team..
Communication, Hindi, English,.
Work with excel sheets to help people find access to essential medical services in About The Role ::.
Work with excel sheets to help people find access to essential medical services in their neighborhood.
Process issues, forms, and applications.
Roles And Responsibilities
:.
Will be responsible to handle inbound calls from the patients/complainant and direct them towards concerned medical practitioners.
Employment Type: Full Time, Permanent
Read full job description What people at Public Media Solution are saying
What Public Media Solution employees are saying about work life
based on 6 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Public Media Solution Benefits
Submitted by Company
Gymnasium 
Work From Home Education Assistance Job Training Soft Skill Training
Submitted by Employees
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Public Media Solution Pune Office Location
Pune Office
Pune Head Office
Office No. 46, Tower 2 EON Free Zone
Kharadi Pune, Maharashtra 411014
Pune
411014
411014
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