21 PSRIT SERVICES Jobs

PSR TECH HUB is a technology curation conglomerate that provides IT solutions and services to businesses, including cyber security, cloud solutions, managed services, IT infrastructure solutions, software development, IT consulting, digital transformation, power, telecom, and other technology-related services. Under the umbrella of PSR Group, our diverse family of companies, including PSR IT Services Private Limited, PSR Consultancy Services Private Limited, Molveno Consulting Private Limited, Rightify Solutions Private Limited, and Idensys India Pvt Ltd. Collectively embody our commitment to excellence, innovation, and customer satisfaction. Each of these independent entities brings unique expertise and capabilities, allowing us to offer a comprehensive suite of services that cater to the evolving needs of our clients across various industries. Together, we are dedicated to delivering cutting-edge solutions and exceeding expectations, driving the growth and success of businesses worldwide.

Desktop Engineer:

• Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network issues for end-users. This includes problems with desktops, laptops, printers, peripherals, and applications. They often use diagnostic tools and knowledge bases to identify solutions.
• Technical Support: Providing first-level or second-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, explaining technical concepts, and guiding users through solutions.
• Hardware and Software Installation/Maintenance: Installing, configuring, and maintaining desktop and laptop computers, operating systems (like Windows, macOS, or Linux), and software applications. This can also include imaging new machines and deploying software updates.
• Network Connectivity: Troubleshooting network connectivity issues, including Wi-Fi, Ethernet, and VPN problems. They may work with network administrators to resolve more complex network problems.
• Asset Management: Tracking and managing computer hardware and software inventory. This includes recording serial numbers, software licenses, and disposal information.
• Documentation: Maintaining accurate records of support requests, solutions, and hardware/software configurations. This helps in building a knowledge base and improving future support efforts.
• User Training: Providing basic training to end-users on the use of hardware, software, and IT systems.
• Security: Implementing and enforcing security policies and procedures, such as password management, data encryption, and malware protection.
• Collaboration: Working closely with other IT teams, such as network administrators, system administrators, and security specialists, to resolve complex issues and ensure the smooth operation of IT systems.

Education

UG: Any Graduate

Exp: 2-5 Yrs

Location : Chennai (Mahindra world city , Chengalpattu )