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Principal ServiceNow Engineer
Providence
posted 7hr ago
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Flexible timing
Key skills for the job
Job Description
- Best In-class Benefits
- Inclusive Leadership
- Reimagining Healthcare
- Competitive Pay
- Supportive Reporting Relation
As a Principal Service Engineer, you will:
- Act as a think tank for leadership, establishing foundational strategies for business expansion
- Collaborate with senior business leaders to drive high-impact, cross-functional initiatives and manage change effectively
- Tackle ambiguous, abstract problems, identify business opportunities, assess feasibility, and develop business cases and roadmaps
- Conduct primary and secondary market research to provide valuable market intelligence that informs strategy
- Manage end-to-end program delivery, from problem scoping to execution
- Provide mentorship and guidance, contributing to practice development
- Lead structured media interactions as needed
What will you be responsible for
- Governance of the relationships between ServiceNow and related applications, legacy systems, component libraries, content repositories and supporting databases.
- Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
- Providing creative solutions to resolve business problems, technology issues, process, and people challenge.
- Hands-on technical delivery of the ServiceNow technical solutions.
- Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
What would your week look like
- 5+ years experience in technical solution design and implementation of the ServiceNow application.
- Proven management / influencing abilities.
- Ability to produce documentation at various levels including technical and customer facing.
- Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
- ServiceNow experience in the areas of ITSM, ITBM, ITOM products are highly desirable.
- ServiceNow Certifications in all areas are highly desirable .
- Experience in multiple application architectures and supporting technologies.
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- Excellent verbal and written communication skills required.
Who are we looking for
- Key Educational Qualifications / Skills
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Providence Benefits
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