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80 Providence College of Engineering Jobs
Software Engineer
Providence College of Engineering
posted 5d ago
Job Role Insights
Key skills for the job
Job Description
- Perform daily administrative tasks such as managing users, roles, profiles, and permissions.
- Configure Salesforce features, including flows, validation rules, page layouts, and record types.
- Manage Service Cloud configurations like case management, queues, and support processes.
- Provide ongoing support to users, addressing issues and queries related to Salesforce functionality.
- Monitor data quality and perform routine maintenance tasks, including data imports/exports and deduplication.
- Assist in testing and troubleshooting system enhancements and bug fixes.
- Assist in creating training materials and delivering user training sessions to enhance adoption.
- Maintain and update documentation for system configurations and processes.
- Work closely with developers and senior administrators to implement business requirements.
- Support senior team members in gathering requirements and preparing reports and dashboards.
- 2 years of experience in Salesforce administration, with a focus on Service Cloud.
- Proficiency in Salesforce configuration: Objects/Fields/Record Type creations, Page Layouts, Lightning Pages creation and assignment, flows, email integrations, roles, sharing rules, and user management.
- Hands-on experience with Service Cloud features such as case management, queues, and knowledge base.
- Familiarity with data management tools like Data Loader.
- Proven experience working with Service Cloud.
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Salesforce Administrator certification (Salesforce Certified Administrator) is preferred.
- Basic understanding of Apex and Salesforce API is an advantage.
- Familiarity with Agile/Scrum methodologies are highly desirable.
Employment Type: Full Time, Permanent
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Software Engineer salary at Providence College of Engineering
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Providence College of Engineering Benefits
Soft Skill Training 
Team Outings 
Cafeteria 
Education Assistance 
Health Insurance 
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