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79 Providence College of Engineering Jobs
Senior Service Engineer
2-4 years
Hyderabad / Secunderabad
1 vacancy
Senior Service Engineer
Providence College of Engineering
posted 6d ago
Job Role Insights
Key skills for the job
Job Description
- Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
- Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
- Explain the offerings available with ServiceNow ITOM Suite as well as CMDB.
- Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
- Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
- Apply Agile software development practices for customizations to the platform and applications
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
- Effectively manage and execute high level tasks assigned via stories
- Assists junior caregivers through project(s) lifecycles
- Manages work against an often-demanding timeline
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
- 2+ years of ServiceNow Development on ITOM.
- ITOM Suite experience
- Solid CMDB experience
- Exposure to any of the cloud infrastructure (AWS, Azure, Google, Oracle)
- Exposure to on Prem virtual infrastructure (VMware or Microsoft Hyper-V )
- Knowledge of Windows or Linux/Unix Operating systems (Having either of it is good)
- Insight into Networking concepts like Switches, Load Balancers, Subnets, Firewall.
- Background in either software development or IT Service management
- Effective communication skills via verbal and non-verbal methods
- Problem solving ability
- ServiceNow Certified System Administrator
Employment Type: Full Time, Permanent
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Providence College of Engineering Benefits
Soft Skill Training 
Team Outings 
Cafeteria 
Education Assistance 
Health Insurance 
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