Technical Frontend Support - Work From Home

We're an expanding tech company seeking a skilled Frontend Support Executive to join our dynamic team. You'll play a crucial role in providing real-time customer support through chat, helping with minor frontend customizations for our customers, and ensuring a seamless user experience. If you're passionate about customer support, have a knack for frontend tweaks, and are driven by helping users optimize their experience, wed love to hear from you!

Responsibilities: What You'll Do:

• Provide timely and effective chat support to customers, addressing queries and resolving issues.
• Assist customers with minor frontend customizations on our platform in real-time.
• Troubleshoot and solve frontend-related issues quickly and efficiently.
• Work closely with our UI/UX team to ensure that user-facing elements meet customer expectations.
• Document frequent customer issues and collaborate with the development team for larger enhancements.

What You'll Need:

• Proficiency in HTML, CSS, and JavaScript for quick, customer-focused frontend adjustments.
• Experience in a customer support or similar frontend support role.
• Familiarity with Shopify or similar eCommerce platforms is a plus.
• Strong communication skills and the ability to explain technical details clearly to non-technical users.
• Problem-solving skills with a focus on finding effective, real-time solutions.

What We Offer:

• Competitive salary and benefits.
• A collaborative, customer-focused team environment.
• Opportunities for professional growth and development.
• Remote work flexibility.
• A company culture that values creativity, integrity, and innovation.