Dot Net Lead

Role & responsibilities

This role will be responsible to deliver to the roadmap, working closely with developers and QAs working on new technologies. This role will be instrumental in supporting Provana Products and added value to the new clients and partners by offering various futuristic solutions. The Engineering Manager will enhance the product by introducing innovative features and functionalities.

Your key responsibilities

• Provides leadership in design, delivery, and support of Provanas recording software and platforms
• Responsible for software development and quality.
• Identify and implement ways to improve and promote quality and demonstrate accuracy and thoroughness.
• Maintenance of software/bug fixes.
• Govern programs, policies and procedures that assure consistent and replicable development methods
• Govern the set of policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to insure alignment with overall architecture.
• Participate in project scope, schedule and cost reviews.
• Keeps abreast of new technologies and has demonstrated knowledge and experience in various technologies.
• Own people management responsibilities like hiring, performance management, coaching, mentoring.
• Act as a role model and motivate the team marching towards the agreed upon direction/goal.
• Strong proponent and execution skills using Agile delivery process.
• Prepare and submit project status reports; prepare reports outlining team assignments and/or changes, project status changes, and forecasts project timelines.
• Prioritize employee career development in an effort to grow Provanas internal pipeline of leadership talen

Experience:

• 10+ years experience in software development including 10+ years designing, building, and managing high-scale, mission-critical real-time production systems
• Strong proficiency in .Net or C/C++ along with Azure.
• Proven experience with architectural design patterns
• Hands-on experience in Cloud technology or ETL process.
• Experience in AI tools and AI based development is preferred
• Good understanding of contact center operations including ACD, IVR, and CRM integration will be preferred.
• Experience with SSL/TLS decryption
• Strong coding skills with an eye for using the right algorithms and data structures
• Excellent troubleshooting, analytical and decision-making skills
• Ability to lead, partner, and collaborate cross functionally across an engineering organization using AGILE processes
• Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience