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Technical Support (US Accent)
Prophoenix Technologies
posted 24d ago
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Job Description
ProPhoenix is a US Based Product (Public Safety Software) Development Company using Microsoft .Net technologies. We serve more than 500+ LAW enforcement departments in 27 states in the USA. For more details, please visit www.prophoenix.com
We are currently in the phase of expanding the team and hence reaching out to potential candidates.
Please find the job description below:
- Candidates must have experience in the US Voice process and customer handling
- Candidates should have experience in inbound calls
- Excellent oral & written communication. (American Accent Preferably )
- Willing to work for rotational shifts including occasional weekend support
- Candidates should have experience in the troubleshooting process.
- An in-depth understanding of the software product offered to customers
- Good interpersonal and customer care skills
- Should be willing to work on rotational shifts including weekend support
Employment Type: Full Time, Permanent
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