Kapture CX - Project Manager - CRM Implementation (2-6 yrs)

Job Description :

Job Title : Project Manager.

Location : Bangalore (Work from Office).

Position Overview :

Roles & Responsibilities :

- Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients.

- Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.

- Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget.

- Develop project documentation -e, BRD, SOW, project plan, and resource plan.

- Ensure resources assigned to projects are meeting deadlines and focused on the project activities.

- Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions.

- Monitor progress and status of deliverables.

- Review projects for completeness of thought and consistency of approach and interface.

- Ensure standards, procedures, and methodologies in the delivery life cycle are followed.

- Communicate development and production status and issues to EM.

- Prepare overall project schedule, milestones, tasks, and estimates.

- External customer interaction worked with multiple customers with periodic follow-ups.

Requirements :

- Minimum 1.5 years to 6 years of experience in handling projects for implementation of ticketing platforms (required).

- Minimum Qualification should be B. or B.Tech.

- Engineering in computers would be preferred.

- Candidates with prior experience in software implementation are preferred.

- Project Management certifications like PMP, CSM, PRINCE2 would be preferred.

- Candidate with techno functional experience would be an advantage.

- CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage.

- Should be proficient in project and bug tracking tools like Jira.

- Should be Process oriented.

- Ability to work with deadlines.

- Should have Very Good Communication and relationship building skills.

- Should have Very good skills in problem solving, planning, estimating and documentation.

- Should be a Very organized professional with a great timeline and owner/ task management capabilities.

- Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams.

- Work in sync with tech and non tech teams.

- Basic understanding of technology including API's , different types of platforms etc.