Service Delivery - Project Managr

We re a leader in cutting-edge innovation, the transformative power of cloud technology, and converged and hyperconverged solutions. Our mission is to empower clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value.

Service Delivery - Project Managr
o Monitor service performance against SLAs, identify areas for improvement, and implement corrective actions as needed.
o Conduct regular service reviews with clients or internal stakeholders to ensure alignment and address any concerns or issues.
o Serve as the primary point of contact for service-related inquiries, escalations, and feedback.
o Plan, execute, and oversee projects aimed at enhancing service delivery processes, addressing specific client needs.
o Help define project scope, objectives, and deliverables in collaboration with stakeholders and sponsors.
o Develop project plans, schedules, and budgets, and track progress against key milestones and deliverables.
o Coordinate cross-functional project teams, assign tasks, and ensure timely completion of project activities.
o Manage project risks, issues, and dependencies, and implement risk mitigation strategies to minimize impact.
o Communicate project status, updates, and key decisions to stakeholders, and facilitate project meetings and workshops.
o Identify opportunities for process improvement and service optimization through analysis of performance metrics, customer feedback, and industry best practices.
o Participate in continuous improvement initiatives aimed at streamlining service delivery processes, enhancing efficiency, and driving customer satisfaction.
o Develop and implement Service Improvement Plans (SIPs) to address identified areas for improvement and track progress towards improvement goals.
As a Service Delivery Expert - Project Manager, you will be responsible for overseeing the delivery of services to clients or internal stakeholders while also managing specific projects aimed at improving service quality, efficiency, or introducing new services. This role requires a strategic mindset, strong project management capabilities, and a deep understanding of service delivery processes.

What you ll bring

Proven expertise in your area by virtue of which you can contribute to growth of practice. Subject matter expert who can increase competency in said technology and act as mentor to other team members.

Be at the forefront of the exiting journey Hitachi Digital Solutions has undertaken and contribute immensely through your consulting skills for internal as well as external customers.