Project Manager (India)

We have an Immediate requirement  for Project Manager (India) position @ Accelerize360 

Project Manager

Shift timing: 3 PM to 12 AM

The Project Manager will serve to partner with the project team to drive Accelerize 360s projects forward to a successful customer Go Live. This role participates & maintains the planning and execution of customer implementations of A360's solutions. The PM must be effective in juggling multiple fast-paced engagements, and at the same time establish a trusted partner relationship with A360's customers. Project Managers will deliver projects using A360's methodologies and governance practices.

As a Project Manager, you will work closely with clients to translate project objectives into achievable timelines while utilizing Agile Scrum methodology and ensure the client achieves value from their Salesforce investment; and understand their businesses, overall goals, objectives, pain points, areas of opportunity, the definition of success, etc. and seek a clear understanding of how success will be measured in the engagement.

Typical day-to-day project activities include driving project schedules, anticipating risk and variance, cost containment and disruption handling, managing all project/people forecasts and project status communications. Project Managers will support leaders within A360's Delivery Organization and will direct and influence customers with customer-side project involvement, operational readiness, and project issue relationships.


Primary Responsibilities

• Drive projects on agile methodology with focus on agile based release planning, user story grooming, user story estimations, sprint stand-ups & retrospectives, and release deployment
• Facilitate project management functions including but not limited to scheduling, resource management, budgets, project margin, compliance, project hours approval & timeline 
• Exercise project control to efficiently manage task completion,  contain scope and execute change requests as necessary, and identify and mitigate risks to the project
• Guide the organization in PM best practices and mentor junior level PMs and Consultants
• Support  complex projects in a fast-paced environment with deadlines, critical data, and details that are part of delivering end-to-end solutions
• Deliver project tasks throughout the project lifecycle such as:
• Create project plans and schedule, manage and update throughout the project
• Manage & monitor ongoing work on user stories in a variety of applications including JIRA, Asana, Smartsheet, Salesforce
• Create & managed Workforce Breakdown Structure (WBS) & resource planning 
• Monitor weekly/hourly project burn, track all utilization, update and manage accurate utilization, and manage capacity to keep team efficiently staffed
• Create & send status update reports
• Serve as the primary project and escalation contact as it pertains to budget, timeline and scope management
• Participate and lead recurring project management and Scrum meetings as needed
• Submit and review project weekly check ins
• Manage project risk (track RAID log) and communicate anticipated risks to project stakeholders
• Additional Project Duties:
• Meeting prep (agenda, logistics, resource assignment)
• Communicate action items and and next steps, post meeting
• Partner with project leadership to Establish sprint schedules
• Create sprint summary reports
• Establish deployment plan (schedule, sequence)
• Project Oversight
• Review/complete project set up and go live checklists
• Reviews and approves invoices, auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
• Create & update project and resource forecasts
• Review SOWs and Change Orders, collaborating with a Portfolio Director and Sales as appropriate
• Manage and delegate work to the project team to ensure team meets all timelines
• Manage conflicts with both internal and external teams and seek satisfactory resolutions

Required  Qualifications

• 5+ years of implementing enterprise-scale software or technology solutions as a Project Manager
• Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
• Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
• Proven history of delivering high quality results on schedule and within budget
• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations
• Successfully manage and communicate with a remote distributed team 
• Willing to adapt to hours of work in non-traditional business hours pending project needs
• Ability to meet travel requirements, when applicable (up to 20% travel projected)
• Ability to multi-task and perform effectively under pressure
• Demonstrated negotiation, conflict management and leadership skills
• Thrives in a team-based, high energy and fast-paced environment
• Service-oriented and innately driven to produce outstanding customer satisfaction and results
• Analytical and able to logically and methodically work through problems
• Possess a sense of urgency with strong organizational and follow-up skills 
• Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
• Passionate about Customer Success and is a great listener
• Embodies A360 culture and is a team player and exemplifies the companys core values
• Is comfortable with the overuse of GIFs on Slack (no, seriously, we send a lot of GIFs)

Preferred Qualifications

• 2+ years of CRM and Salesforce.com implementation experience
• 1+ years experience in the professional services/consulting industry 
• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.
• PMP Certification
• Agile SCRUM Master Certification preferred
• Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary
• Working knowledge of industry best practices and implementation experience of the salesforce product suite

Qualities of the ideal candidate

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Be a nerd. No, seriously, we are all a little nerdy here. If nerding out can both excite you and put you at ease, youre in good company.