Project Lead

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
-Performs technical work, often in support of professional roles
-Requires vocational training or the equivalent experience
-Performs duties according to established procedures

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience

Completes a variety of atypical assignments, as needed

Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments

Completes work with a limited degree of supervision

Likely to act as an informal resource for colleagues with less experience

Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:

-Has a good understanding of how the team integrates with others to achieve objectives
Leadership:

-May provide informal guidance and support to more junior team members
Problem Solving:

-Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
Impact:

-Impacts the quality of own work and its contribution to the team
Interpersonal Skills:

-Uses communication skills to regularly exchange information