Customer Success Manager

Are you passionate about developing others and building relationships? Are you gifted in troubleshooting situations? Do you have a knack for finding common ground? Have you led individuals in your team to success?

If so, we have an exciting opportunity for you to join our growing team as a Consultant Development Manager! You will play a pivotal role in providing leadership and coordination across various departments, overseeing and guiding tech consultants through their training, project assignments, and career development while driving business performance.

In this dynamic role, you'll leverage your strong communication and interpersonal skills to:

• Develop and nurture relationships with our talented technical consultants, fostering a collaborative and supportive environment aiming to retain our consultants within our organization.
• Guide and coach consultants through the onboarding process, training, and project lifecycle to ensure they have the support they need to thrive.
• Become an expert in our career growth path, providing ongoing guidance and support to consultants, ensuring consultant satisfaction and professional growth.
• Champion a "business first" mentality, anticipating potential red flags and ensuring business goals are met.
• Utilize your negotiation skills to effectively address consultants requests and concerns to serve both the growth of the business and meet the needs of the consultants.
• Manage KPI reports for consultants, and evaluate and drive the performance of your consultants, ensuring correct project delivery and coordinating training, logistics, HR, marketing, and sales support.

Your objective is to lead a technical team of consultants to successfully support our clients in their project delivery. Your responsibility is to support, manage and develop our consultants throughout the entire life cycle, and partner with other functions in service of overall business performance. The challenge is to drive high-quality work within expected timeframes and on budget, while managing expectations of client service delivery.

We're looking for someone who:

• Projects a powerful presence (engaging, energetic, etc.).
• Believes that every consultant can and will succeed; taps into their strengths and is committed to their career success.
• Embraces a fast-paced environment and thrives on building relationships.
• Possesses excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
• Has excellent negotiation skills.
• Has experience managing large teams.
• Enjoys working face-to-face and building rapport with individuals.
• Has exposure to the tech consulting industry or a strong desire to learn more.
• Comes from a sales or hospitality background or has experience in customer success.
• Is eager to learn and grow in a dynamic and supportive environment.

Minimum requirements:

• Bachelors degree in business, human resources, psychology or related fields
• 5+ years of relevant professional experience (e.g., staffing firm, large consulting firm or in-house role with workforce management & coaching responsibilities)