System Administrator 1

Role Overview:-

The Level 1 Server Administrator is responsible for providing basic server support and monitoring across Windows and Linux environments. Their duties include routine server maintenance, handling service requests, monitoring server health, and escalating complex issues to senior administrators. They ensure smooth server operations and uptime, adhering to defined service levels. The role requires a basic understanding of server operating systems, server hardware, virtualization, and networking. Additionally, L1 Server Admins troubleshoot common server issues, assist with backup and restoration, and communicate effectively with internal teams. They may work in rotating shifts for 24x7 support, following ITIL-based service delivery processes.

Key Skills / Technology & Process Knowledge:-

• Level 1 Server Administrator is responsible for providing basic server support and monitoring across a variety of server environments, including Windows and Linux.
• Routine server maintenance, handling service requests, monitoring server health, and escalating issues to senior administrators when required.
• Ensures smooth operations and uptime for the server infrastructure while adhering to defined service levels.
• Basic understanding of server operating systems (Windows Server, Linux).
• Familiarity with server hardware, virtualization (e.g., VMware, Hyper-V), and basic networking concepts (TCP/IP, DNS, DHCP).
• Ability to troubleshoot common server issues and resolve basic incidents.
• Ability to use Backup & Restoration tools
• Analytical mindset for identifying performance bottlenecks and potential issues.
• Good verbal and written communication for documenting incidents and communicating with internal teams.
• Ability to follow instructions and collaborate with senior administrators.
• Willingness to work in rotating shifts (24x7 support) if required.
• Experience in handling corporate customers
• ITIL Based service delivery experience
• Certifications preferred - MCSE / MCSA / Azure Fundamentals or equivalent

Experience:-

• 3+ years of experience in server administration, providing basic support for Windows and Linux environments.
• Experience in routine server maintenance, monitoring server health, and handling service requests.
• Hands-on experience with server hardware, virtualization technologies (e.g., VMware, Hyper-V), and basic networking concepts (TCP/IP, DNS, DHCP).
• Proven ability to troubleshoot common server issues and manage backup and restoration tasks.
• Experience in handling corporate customers and working within an ITIL-based service delivery framework.
• Experience working in rotating shifts (24x7 support) when required.