Vecmocon Technologies - Program Manager (3-5 yrs)

About Vecmocon:

Vecmocon incubated at IIT Delhi in 2016. We are a compete tech stack ecosystem to make electric vehicles intelligent, safer & smoother to drive. We specialize in providing OEMs with high-quality, locally manufactured components for electric vehicles, including Battery Management Systems (BMS), chargers, vehicle intelligence module, FOTA, software diagnostics etc.

Our products adhere to the AIS-156 standards and are trusted by industry leaders. We are a passionate team with capable and empathetic leadership, a great working environment, and collaborative team culture.

Job Description:

1. Service Delivery Management:

- Oversee and monitor service delivery for assigned accounts to ensure high-quality standards and compliance with SLAs.

- Identify and address service delivery gaps, suggest and implement improvements.

2. Account Oversight:

- Manage contracts, ensuring all terms and deliverables are met.

- Collaborate with clients to understand their evolving needs and expectations and build quotations for new acquisition.

- Build and maintain strong relationships with key stakeholders across accounts.

3. Billing and Financial Analysis:

- Review and manage account billing processes, ensuring accuracy and timely invoicing.

- Monitor account profitability and suggest cost-optimization strategies.

- Provide detailed financial analysis and reporting to internal and external stakeholders.

4. Program Execution and Strategy:

- Develop and implement program plans, timelines, and deliverables for client accounts.

- Coordinate cross-functional teams to deliver seamless service execution.

- Ensure alignment between company objectives and client requirements.

5. Data-Driven Analysis:

- Analyze service delivery metrics, client feedback, and financial data to drive continuous improvement.

- Provide actionable insights to senior leadership and suggest strategies for account growth.

6. Collaboration:

- Collaborate with internal teams (e.g., sales, R&D, production, finance) to ensure effective delivery.

Qualifications and Skills:

1. Education: Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).

2. Experience: Minimum 3 years of experience in program management, service delivery, or account management, preferably in the warranty and service industry.

Skills:

- Strong project management and organizational skills.

- Excellent analytical and problem-solving abilities.

- Proficiency in MS Office is a must.

- Exceptional communication and stakeholder management skills.

- Ability to multitask and manage multiple accounts in a fast-paced environment.

- Certifications: PMP or equivalent certification is an added advantage.