Program Manager

Deliverables

1. Building Digital Capability

• Identify, document and track digital initiatives impacting HDO ways of working
• Responsible for new product /digital process UAT testing
• Develop and design documents including process outlines, flowcharts, checklists, templates, and implementation procedures
• Partner with cross functional teams to identify best practices and create new digital tracks to enhance digital process capabilities
• Partner with P&C peers to gather & initiate new digital tracks and governances on existing processes
• Ensure product delivery timelines with continuous track monitoring & close-looping
• Partner with circle teams to track possible process prioritizations/ de- prioritization

2. Process Excellence

• Ensure effective implementation of Digital processes and changes
• Perform A/B testing for Proof of concepts trials
• Partner with training team to ensure smooth Change Management
• Creating visibility to monitor success metric of process changes implemented

Demonstrate (Key competencies)

• Customer Obsession
• Process Orientation
• Influencing
• Ability to scale capabilities
• Problem-solving skills
• Presentations skills