Program Manager

The Program Manager is responsible for the successful operation of Program Offices in support of Workforce Management Solutions for multiple client engagements. This role will support two programs.

Responsibilities:

• Has a supervisory responsibility such as hiring, firing, performance, and/or pay reviews
• Responsible for all Customer relations and negotiations
• Manages relations with all suppliers
• Responsible for successful achievement of all service level agreements
• Assures that all program personnel are adequately trained on Vendor Management system provider software and program procedure and policy
• Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives
• Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance
• Estimates time frames, quality and quantity of resources required to successfully achieve program objectives
• Assures that Program Offices are managed on budget
• Conducts periodic status checks with customers and team to assess progress against the plan
• Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues
• Acts as a liaison between the customer s and supplier s senior management
• Resolves all program issues with customer and suppliers as appropriate
• Travel as necessary to support customer activity at key accounts
• Assist in implementation of the Workforce Management Solution at new customer engagements
• Ability to interact and manage complex customer issues.