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Engaged Employer

Kraftshala

Compare

4.2

based on 26 Reviews

1 Kraftshala Program Management Associate Job

Program Management Associate

Kraftshala

4.2

based on 26 Reviews

1-3 years

New Delhi

1 vacancy

Program Management Associate

Kraftshala

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Excel Recruitment MS Office Operations Management Stakeholder Management

+ 2 more

Job Description

Who : People passionate about planning and implementing projects & processes, while focusing on users needs & experiences

What : Supporting Kraftshala students with their learning journeys by creating delightful and impactful experiences

Why : If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, this is the role for you.

As part of the Associate - Program Management profile, you will be responsible for student experience and taking them through an epic journey of growth and discovery. Your goal would be to lead and execute various activities that lead to a gold-standard experience for students. Please read below to know more about the role :

Program Management

Take charge of the entire learning expedition, ensuring every student achieves their learning goals while enjoying a delightful learning experience.
Be the friendly face that students turn to first, eagerly solving their questions and fostering positive relationships with them.
Manage all aspects of Program Management, from arranging online sessions to coordinating evaluations and presentations. you'll get to interact with a diverse range of stakeholders, from senior managers and team leads to brilliant industry experts.
Monitor each participants progress closely, using program trackers to craft personalized support.

Process Optimization

While working with a large set of students, student experience becomes a function of the processes designed to deliver it and so, you'll be:

Discovering ways to improve efficiency in our daily processes in order to enhance student experience.
Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our programs.

Must-Have Skills:

Ability to clearly and crisply communicate ideas, both verbally and in writing
High accountability and responsibility to ensure flawless execution on a day-to-day basis
Working knowledge of MS Office (Excel and Powerpoint)
Empathy and a high Emotional Quotient to actively engage with students, understand & solve their queries
Demonstrated ability to take ownership and drive results to independently manage a set of programs
Attention to detail - Spotting issues that could cause errors and delays, and affect quality, preferably before they snowball
A structured approach to problem-solving, that involves struggling with the problem until you are able to isolate the Why before coming to a solution