2 Progcap Jobs

PROGCAP

Progcap is an award-winning Fintech and AI company that is engaged in the business of identifying and underwriting small businesses that need credit, generating credit score using alternative data and marketing of financing products. The company is working towards revolutionizing the way financial access is delivered to underserved segments of the Indian retail economy, through specialized financing and technology products that empower small and medium businesses (SMBs) to progress without obstacles. Working at the intersection of software and financial services, Progcap aims to be the first full-stack retailer-focused digital bank in India.

Through its unique LMRF (Last Mile Retailer Financing) Facility, Progcap is solving a lot of problems in the entire supply chain along with bringing the underserved and capital starved MSMEs into formal financing space. They have built a unique & differentiated product offering across multiple industries and provide credit to last mile retailers (to buy inventory from the brands). They have built a robust underwriting process (by looking at a lot of trading data, GST data and not only rely on data shared by the SMEs) and have continuous improvement in credit quality.

They are a huge technology player in this space As a company, Progcap has demonstrated exceptional track record, by partnering with over 100 + fortune 500 brands, working with over 700,000 on its platform, credit solution of over ~6000 Cr and raised over 100 Mn across three rounds of funding, navigated a global crisis coming out with NIL NPAs and growing the business 15x from pre-Covid levels. The company is backed by Creation Investments, Google, Tiger Global, Sequoia capital, GrowX and other well-known investors.

Weblinks: Progcap (Official Website) | LinkedIn Page - Progcap

JOB DESCRIPTION

JOB TITLE: Senior Manager - CRM

DEPARTMENT: CRM

JOB LOCATION: Delhi (Okhla Office)

INDUSTRY: Fintech

As a Senior Manager of Fintech Customer Success, lead a team to ensure customer satisfaction, drive product adoption, and foster long-term partnerships, ultimately contributing to revenue growth and customer retention within the fintech industry.

Key Responsibilities

- Team Leadership & Development: Lead, mentor, and develop a team of Customer Success Executives, setting clear goals, providing performance feedback, and fostering a collaborative and high-performing environment.

- Customer Relationship Management: Build and maintain strong relationships with customers, acting as a trusted advisor and advocate for their needs.

- Strategic Planning & Execution: Develop and implement customer success strategies aligned with business objectives, focusing on driving product adoption, increasing customer lifetime value, and reducing churn.

- Performance Management: Track key customer success metrics, identify areas for improvement, and implement solutions to ensure optimal customer outcomes.

- Product Feedback & Advocacy: Gather customer feedback and insights, translating them into actionable recommendations for product development and improvement.

- Communication & Training: Develop and deliver effective communication and training programs to support ongoing customer success and product adoption.

- Cross-Functional Collaboration: Collaborate with sales, product, and Operations teams to ensure a cohesive and customer-centric approach.

- Industry Knowledge: Stay up to date with the latest trends and best practices in fintech and customer success.

Qualifications & Skillset:

- Experience: Proven experience (5+ years) in customer success, account management, or a related role, with a strong understanding of the fintech industry.

- Leadership Skills: Demonstrated ability to lead, motivate, and develop a team.

- Communication Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with customers and internal stakeholders.

- Analytical Skills: Strong analytical skills, with the ability to track key metrics, identify trends, and develop data-driven solutions.

- Problem-Solving Skills: Ability to identify and resolve customer issues quickly and effectively.

- Industry Knowledge: Deep understanding of the fintech industry, including its challenges and opportunities.

- Education: Bachelor's degree or equivalent experience.