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Assistant Manager-Guest Relations

Marriott

 · 

4.2

 based on 1.3k Reviews

1-5 years

₹ 4.2 - 5.65L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Assistant Manager-Guest Relations

Marriott International

posted 12d ago

Job Role Insights

Key skills for the job

HRIS Software Configuration Management Customer Service Hospitality Front Desk US Staffing

+ 4 more

Job Description

Supports all property operations, ensuring that the highest levels of hospitality and service are provided

Manages the flow of questions and directs guests within the lobby

Supports the tracking and resolution of service issues

CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area

OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

CORE WORK ACTIVITIES
Assisting in Managing Guest Services and Front Desk Operations
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example

Encourages and builds mutual trust, respect, and cooperation among team members

Serves as a role model to demonstrate appropriate behaviors

Supervises employees, understanding employee positions well enough to perform duties in employees absence

Maintaining Guest Services and Front Desk Goals
Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis

Develops specific goals and plans to prioritize, organize, and accomplish work

Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

Assists with energy conservation efforts by monitoring compliance during property tours

Supporting Projects and Policies Related to Guest Experience and Safety
Supports implementation of the customer recognition/service program, communicating and ensuring the process

Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance

Assists in generating the MOD report

Monitors activities for compliance with all policies, standards and procedures

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
Understands and complies with loss prevention policies and procedures

Providing Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved

Serves as a leader in displaying outstanding hospitality skills

Sets a positive example for guest relations

Helps employees to provide excellent customer service

Assists in coaching and providing feedback to associates

Maintains high visibility in public areas during peak times

Provides immediate assistance to guests as requested

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction

Records guest issues in the guest response tracking system

Managing and Conducting Human Resource Activities
Supports manager in identifying development opportunities for assoicates

Provides guidance and direction to subordinates

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills

Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Analyzes information and evaluating results to choose the best solution and solve problems

Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property

Communicates any variations to the established norms to the appropriate department in a timely manner

Participates as needed in the investigation of employee and guest accidents

Performs Front Desk duties in high demand times

Marriott International is an equal opportunity employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law


Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International Assistant Manager roles with real interview advice

What people at Marriott International are saying

4.6
 Rating based on 20 Assistant Manager reviews

Likes

Atmosphere is nice

  • Skill development - Good
    • +2 more
Dislikes

Just beacuse of people in manangement

  • Company culture - Bad
    • +1 more
Read 20 Assistant Manager reviews

Assistant Manager salary at Marriott International

reported by 83 employees
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₹3 L/yr - ₹7.6 L/yr
41% less than the average Assistant Manager Salary in India
View more details

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